Contact Us
We'd love to hear from you. Whether it's feedback, a bug report, or a partnership inquiry — we respond to every message.
Response Time
We typically respond within 24 hours on weekdays. For urgent issues related to incorrect power cut data, please mention "URGENT" in your subject line and we'll prioritize it.
Partnership & Media
Interested in advertising, content partnerships, media coverage, or integrating our data? Contact us at myeb@myeb.in with the subject line "Partnership" or "Media".
We welcome collaborations with:
- Local news websites and publications
- Inverter, UPS, and solar panel companies
- Home appliance and electronics brands
- Government and civic tech organizations
Frequently Asked Questions
Is MyEB an official TNEB service?
No. MyEB is an independent platform that uses publicly available TNEB/TANGEDCO maintenance schedules. We are not affiliated with, endorsed by, or operated by TNEB or any government entity.
How accurate is the power cut data?
We use official TNEB published schedules as our only data source. Our GPS mapping system matches substations to localities with 95%+ accuracy. Occasionally, TNEB may cancel or reschedule maintenance without updating the public schedule — in such cases, the actual power cut may differ from what was announced.
Why didn't I get a notification?
Notifications depend on correct area matching. If your substation name differs from your locality name, you might not receive an alert. Add multiple nearby areas in the app to improve coverage. You can also report missing alerts via our feedback form.
Can I use MyEB data on my website?
Please contact us before using our data. We're open to data-sharing partnerships with proper attribution.
Is the app free?
Yes, completely free. No premium tier, no subscriptions, no hidden charges. We sustain the platform through advertising and affiliate partnerships.