TNEB Complaint Online — How to File (2026 Guide)
Updated July 2026
Facing frequent power cuts, billing issues, or service delays? Here's how to file a complaint with TNEB through all available channels.
📞 Quick Complaint Numbers
- TNEB Helpline: 94987 94987 (24x7)
- Emergency: 1912
- WhatsApp: 94987 94987
- Online: tnebnet.org
Types of TNEB Complaints
| Type | Common Issues | Resolution Time |
|---|
| Power Cut | Unscheduled outage, extended shutdown | 4-24 hours |
| Billing | Wrong reading, excess charges | 7-15 days |
| Voltage | Low voltage, fluctuations | 3-7 days |
| New Connection | Application delay, pending approval | 15-30 days |
| Transformer | Burnt transformer, noise | 1-3 days |
| Meter | Faulty meter, meter change request | 7-15 days |
Method 1: Phone Complaint (Fastest)
1
Call 94987 94987
TNEB's 24x7 helpline. Tell them your service number, area, and issue. They'll assign a complaint number immediately. Save this number for follow-up.
Method 2: Online Complaint
1
Visit tnebnet.org
Go to tnebnet.org → Consumer Services → Online Complaint/Grievance Registration
2
Enter your service number
Your TNEB service number is on your electricity bill (top right). Enter it to pull up your account.
3
Select complaint type and submit
Choose the issue category, describe the problem, and submit. You'll get a reference number via SMS.
Method 3: Use MyEB Complaint Generator
Our Complaint Generator tool creates a professionally formatted complaint letter that you can:
- Email to your section office
- Print and submit in person
- Send via WhatsApp to TNEB
It includes all required details: your area, service number, dates of issue, and the specific regulation being violated.
How to Escalate if Not Resolved
- 48 hours: If no response, call again with your complaint number
- 7 days: Escalate to the Assistant Engineer (AE) of your section
- 15 days: Write to the Superintending Engineer of your circle
- 30 days: File complaint with TNERC (Tamil Nadu Electricity Regulatory Commission) at tnerc.gov.in
- Consumer Forum: File a consumer complaint if no action taken
💡 Pro Tip: Always note the date, time, and duration of power cuts. Take photos of meter readings. This evidence strengthens your complaint.
Your Rights as a Consumer
- TNEB must restore power within 4 hours for urban areas, 8 hours for rural
- Voltage must be maintained within ±6% of nominal
- Unscheduled cuts exceeding 2 hours require compensation
- New connections must be provided within 30 days of application
- Bills must be accurate; you can dispute within 2 billing cycles