48 hours: If no response, call again with your complaint number
7 days: Escalate to the Assistant Engineer (AE) of your section
15 days: Write to the Superintending Engineer of your circle
30 days: File complaint with TNERC (Tamil Nadu Electricity Regulatory Commission) at tnerc.gov.in
Consumer Forum: File a consumer complaint if no action taken
💡 Pro Tip: Always note the date, time, and duration of power cuts. Take photos of meter readings. This evidence strengthens your complaint.
Consumer Rights (as per TNERC Supply Code)
TNEB should restore power within reasonable time (TNERC guidelines suggest 4-8 hours)
Voltage should be maintained within acceptable limits (±6% nominal as per standards)
New connections should be provided within 30 days as per TNERC regulations
Bills can be disputed — contact your section office within the billing cycle
For unresolved issues, escalate to TNERC (tnerc.gov.in)
Note: Regulations are subject to revision. Check tnerc.gov.in for latest Supply Code.
⚠️ Disclaimer: Information provided is for general guidance based on publicly available TNEB/TNERC data. Actual charges, timelines, and policies may vary by area and are subject to change. Always verify with your local TNEB section office for exact details applicable to your case.