Multiple ways to report power cuts, billing errors, meter faults, and voltage issues to TANGEDCO.
24×7 toll-free helpline. Available from any phone across Tamil Nadu. Report power failures, fuse off, wire breakdown, transformer issues.
Send your complaint via WhatsApp. Include your service connection number, area, and issue description. Attach photos if applicable. Available 24×7.
Login with your consumer number → Submit complaint → Track status. Best for billing disputes and meter issues.
Official TANGEDCO app for complaint registration, bill payment, and status tracking.
| Issue | Best Channel | Expected Resolution |
|---|---|---|
| Power cut / No supply | 1912 (call) | 2-4 hours |
| Fuse off / Wire down | 1912 (call) | 1-2 hours |
| Street light not working | WhatsApp with photo | 2-3 days |
| High bill / Wrong reading | Online portal | 7-15 days |
| Meter not working | Online portal | 7-15 days |
| Voltage fluctuation | 1912 → escalate | 1-7 days |
| New connection request | Online portal | 15-30 days |
| Transformer overload/noise | WhatsApp with video | 3-7 days |
| Level | Contact | When to escalate |
|---|---|---|
| Level 1 | 1912 Helpline | First report |
| Level 2 | Local Section Office (AE/JE) | No response in 4 hours |
| Level 3 | Divisional Engineer (DE) | No response in 24 hours |
| Level 4 | Superintending Engineer (SE) | No response in 48 hours |
| Level 5 | TNERC Consumer Grievance Forum | No resolution in 7 days |
The TNEB / TANGEDCO 24×7 complaint helpline is 1912 (toll-free). You can also complain on WhatsApp at 94987 94987 or online at tnebnet.org.
Go to the official portal tnebnet.org, log in with your consumer number, open the complaint/grievance section, choose the complaint type (power cut, billing, meter), and submit. You get a ticket number to track it.
TNEB accepts complaints on WhatsApp at 94987 94987. Send your consumer number and a short description of the issue (power cut, no supply, billing, meter fault).
Power supply faults are usually attended within a few hours to 24 hours. If a fault continues beyond 24 hours you may be eligible for compensation. Unresolved complaints can be escalated to the CGRF and then the Electricity Ombudsman.
Yes — TANGEDCO has an official app for complaints and bill payment. For advance power-cut alerts (so you can act before an outage), the free MyEB app notifies you of scheduled cuts in your area.
Get notified before power cuts happen
Instead of filing complaints after the fact, know in advance.
📲 Download MyEB App (Free)